India-shopping.net - FAQ 

How to register with India-shopping.net ?
Before you start shopping, you need to register yourself with us and give us information that will allow us to communicate with you regarding your order and delivery / payment process to follow. Registering at india-shopping.net is very easy and comfortable. You have to register only once. you will be asked to provide your Basic Information and a Unique Email address. This information will be kept private on india-shopping.net Secure Servers. India-shopping.net does not share your private information with any third party neither your mail will be used for spamming.
An email will be sent to your email address confirming the completion of your registration with us.

Choose Shipping Address
You need to specify the address where you wish to Ship the Items. The Shipping Address, by default will be the Address you have specified at the Time of Registration. If you want to send the item at a different address, you can specify the same on the Shipping Address option.

Submit your Payment
Select the Payment Mode from any of the option available with us and complete the order. Once the Payment mode is selected and Order is completed, an Order Number will be generated and an email confirming the Order will be sent to the email address provided at the time of Registration.

How long will it take for you to respond to my question ?
We try to respond to you as soon as possible but it may take up to 72 business hours. Please note that only actual business hours of operation apply to our response time. Please do not count weekend in these hours though urgent query are taken care by us on weekend also. If you do not get any response within 72 hours that means we have not received your message and you should repeat your message. You can be sure that every query will be answered by our team !

How long does it take for my order to reach ?
We send your order by courier that will reach you as per their normal delivery period depending on the delivery address. However delivery is not attempted on Sundays and Public Holidays since there are no courier-services available on these days. To some cities/towns it can take up to 7 days from the time of pick up to deliver a consignment. Some international destinations may require around 15 days for the consignment to be delivered. However we also have had positive experiences that some times  our consignments even to the far most region reaches within 3-4 days after the dispatch.
For a consignment not delivered at the consignee address, a message slip will be left. The consignment will be held at the local courier's office or the post office at near the delivery address. We recommend you to inform us your telephone numbers so that you can be informed by the local office about the parcel delivery.

How do I correct the information that was incorrectly entered ? 
You should cancel the order and place a new order with the correct information or get in touch with our accounts department and they will assist you the further step to enable you to correct the information.  

What happens if I do not correct the information ?
In this case, the system will not allow you to finalize the order, and it may never be processed.

Will the online payment system work for International Orders as well ?
Yes, the online payment system will work for international orders.

What can I do if the order is shipped but the shipping address provided is incorrect ?
In this case, you can return the shipment back to our address (given on the website) but you’ll be charged for reshipping or if you inform the change of shipment address prior to we dispatch the order we can still be able to correct the shipment address.

What happens if my order is lost in transit ?
If a shipment is lost in transit, we wait for15 days and then reprocess/reship the order after resolving the issue with the insurance company

How do you make a refund if/after an order is cancelled? How much time does this process takes?
We credit the refund amount directly to the customer’s account. The process takes 3-4 days after the refund activation is done from our end.

What should I do if the Product I ordered has reached me in a damaged/defective condition ?
We take utmost care to ensure that the items delivered to you are in a perfect condition. Each and very parcel he checked by our packing officer manually to ensure safer delivery of your goods. However, there is a remote possibility of the item being damaged during transit. In such case, please contact us immediately with your order number and wait for our instructions on how to get the item replaced. The complaint for a broken/defective item needs to be sent within 15 days of receipt of the merchandise as this issue has to be resolved the insurance company.

Can I send the Order to a different Address other than the registration Address ?
Yes, you can send the Order to an Address different than the Registration Address. You can mention that while placing your order. If you wish to have a special packing of your order or this should reach you and your friend as a surprise gift - we would do this for you. Do you want the packing to look discrete – we will make the packing accordingly. A Birthday gift is packed with birthday greeting card !

Can I change the details or contents of my Order once it has been places online ?
You cannot change the details once the Order is placed online but you can always contact our customer care and they will possibly be able to help you in this regards! For our customers we are always at your service to make you shopping through us secure, convenient, enjoyable and flexible !

How can I cancel my Order ?
Yes you can cancel the order if placed by mistake. However the cancellations of order will be accepted if the request is made before the order is shipped out. For canceling your order, please contact us via email and our customer care will assist you on this matter.

What should I do if I get something else instead of my wished contents of the order ?
We make our sincere effort to ensure that the Correct Order is sent to your Shipping Address. However if there is a mismatch in the Order received at your end, we will pick up the incorrect item from your end and redispatch the correct item without any additional cost.

What should I do if my Order has been delivered early or late?
We make best possible effort to ensure that the Products are delivered in time.  We use reliable post and courier services for delivering the goods. However, there can be instances of delay due to custom regulations or unavoidable circumstances. We regret the inconvenience caused due to the same.

Which credit cards does india-shopping.net accept ?
We accept all major credit cards: Visa, Discover and American Express Cards and also Paypal. For larger quantities payments are recommended by bank transfers (wire transfers). To know our banking details please drop us a message. For further information regarding payment mode please check our different Payment options !

Can I phone or fax my order? Can I pay by cheque ?
You can place your orders by e-mail or fax. Orders on phone will not be entertained. You need to send us advance payment to ensure us to dispatch your goods in timely.

Is my credit card number / bank information number is secure ?
We do not ask your credit card number or never send you an e-mail for this purpose. You will log in at Very sign secured site and the credit card number will be thus will never be disclosed to us. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

What are the reasons my credit card might be refused ?
Banks and credit card companies refuse authorization of credit cards for a specific number of reasons, including:

• The credit card number entered is not a valid number (often the result of a typing mistake while entering the number online).
• The credit card does not have enough credit balance left to pay for the order.
• The billing address entered in the order form does not exactly match the address in your credit card statement (also sometimes the result of a typing mistake).
• The expiration date of the credit card is not entered correctly (also sometimes the result of a typing mistake).

Can I change my payment option for the order placed ?
Once you register an order with us, you cannot change the payment option online for that particular order. However you can change the payment option at the time of confirming the order and you will be assisted by our customer care department.

Can I add or remove a product from my order after the order is placed ?
You can make changes to your order till the time order is not shipped out. For this, you can contact us via email. Once the order status is set as SENT, no changes can be made to the order. 

Do you offer free shipping for all products ?
Shipping cost is included in the final cost of our products thus you do not need to pay any extra cost for shipping. For customers within India we provide special discounts in shipping cost.

Do you offer wholesale discounts for retail purposes ?
Yes, we do provide wholesale services & special discounts on goods available with us. As we are associated directly with manufacturing units we can provide you all the products at very reasonable rates. Please send an email and our wholesale / large quantity customer care will assist you.

How can I inquire about the status of my order ?
You can track your order by logging into your account at the courier company website. You will be informed the Airway bill number and a copy of the invoice will also be sent to you via e mail so you will be updated with all the information you might need to track and receive your delivery.

Can I make a purchase by using my friend's/relative's credit card ?
No. Under no circumstances may you make a purchase by using your friend's/relative's credit card. The credit card must be in your name. As the payment gateway are strict in checking the correctness of the order placer your order my be termed under “fraud risk” and we may not be able to process your order any more !

What is the difference between Billing Address and Shipping Address ?
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment. Billing and Shipping Address can be different !

Where do you deliver within India ?
We can deliver our products in any part of India. Please do mention the complete address where you want to have the delivery. The pincode is a must. For smaller places some land marks are of great help for us to deliver you the products without great hassle in time.

What is your return or refund policy ?
You can return any item to us in its original packaging or in its original condition. Mention your order number and send the item into secure package affix our address note (our returns address mentioned on each consignment. You can send the goods / consignment it through a reliable courier at the address mentioned on the consignment. We will refund to you the entire cost of the returned item, less freight and insurance costs. Please note that you need to return the bought goods within a period of seven days from the receipt of the shipment. In case of delay your request may not be entertained.

How and when will I get my refund ?
Upon receipt of your package with the item in it, we will initiate the refund process. Depending on the value of the item and the payment option used to pay for the order in the first place, we will activate the refunds at the earliest.

Can I check the availability of a particular item/product prior to placing an order ?
Yes, it is possible. You can contact us via e-mail to check the availability of a product before placing an order for the same. Feel free to ask for details you wish to know. Our customer care department would be glad to answer your query !

How do I feel sure that you have correctly registered the order placed ?
You will be sent an email about the order you have replaces. You can also log into your account and view your order details.

How do I check the current status of my order ?
You will be given an order number and you can always check with us or on the site of the courier company by login your airway bill number provided by us. You can also simply drop us a message and our customer care will also update you with the order status.

How do I contact you regarding my order?
To contact us, please visit India-shopping.net and go to “contact us” page and choose any of the options convenient to you.

Are there any hidden costs such as delivery charges, taxes etc.?
No there is no hidden cost. The cost shown on the site is final and includes all the expenses. However from Country to country there are different rules and regulations and there may be applicable VAT you may have to pay. In most of the countries items imported from India do not attract any custom duty. We will send you a certificate of origin to present to your local custom authorities.

For any further question please do not hesitate to contact us ! Our Team would be glad to guide you on any kind of query you may have !